My council tax - information guide

What is 'My council tax'?

My council tax is a new online service for council tax customers that allows you to manage your own council tax account online. My council tax allows you to access our services at a time convenient to you.

Using this facility you will be able to;

  • set up a direct debit to pay your council tax, or change an existing direct debit
  • tell us that you are moving house
  • tell us that you are moving to a new property within the district
  • apply for or cancel a single persons discount
  • apply for student discount or exemption
  • apply for a severely mentally impaired discount or exemption
  • view your own council tax account, including payments made and payments due
  • View and print bills and recovery notices
  • change personal details including name and contact details
  • view property details, including council tax bandings and annual charges
  • if you are in receipt of housing benefit or council tax reduction you can view a summary of your claim, and view your entitlement

What do I need to access 'My council tax' account?

To access all features of my council tax you will need to create your own my council tax account. To do this you will need the following;

  • your council tax bill
  • your council tax account number (as shown on your bill)
  • a valid email address
  • the last 3 digits of the bank account number used to pay your council tax by direct debit, or the last 3 digits of the latest phone number provided to the taxation office.

If you do not pay your council tax by direct debit or have not provided the council with your telephone number then please email the taxation team with your contact phone number.

Do I have to create an account?

Not all features of this new service require you to have your own account. You can do the following without having to create your own account;

  • set up a direct debit to pay your council tax account, or change an existing direct debit
  • tell us that you are moving house
  • tell us that you are moving to a new property within the district
  • apply for or cancel a single persons discount
  • apply for student discount or exemption
  • apply for a severally mentally impaired discount or exemption
  • view property details, including council tax bandings and annual charges

Is it easy to use?

Yes. This new system is simple to use and provides very clear instructions. 

Please note this service is unavailable during the following period each day: 23:30 to 05:00.

How do I access my council tax account?