Who is running the ice skating rink in Priory Park?

The land has been hired to S3K Limited to provide the ice skating rink and a partnership in the name of CHiCE has been developed to run the facilities.

 

 

 

 

How can I contact the organisers?

Contact details for CHiCE are as follows:

Email: enquiries@chice.uk

Marketing, press and PR enquiries: marketing@chice.uk

Phone: 0845 299 7991

You can also view their website  for more details.

 

When will the rink be open?

The rink will be open to the public from Saturday 1 December until Sunday 6 January, excluding Christmas Day. 

The rink can be operational between the hours of 09.00 hours and 20.30 hours Monday to Thursday and between 9.00 hours and 22.00 hours Friday to Sunday with the exception of New Year's Eve, where it may remain operational until 01.00. 

Full details of available sessions can be found on the CHiCE website

 

How do I book tickets and how much are they?

Online booking is available and is encouraged on the CHiCE website

A booking office is also available on-site.

 

Where can I park?

There is no on-site parking but information regarding long and short stay car parks can be found in our car parks leaflet

In addition to this, the council also operate a free park and ride on selected dates over the Christmas period. 

 

Where can I find details of what is proposed?

Planning permission was granted for temporary change of use of part of Priory Park to provide a Christmas ice rink with ancillary food and drink uses, including the installation and removal of ancillary temporary structures. The planning application reference number is 18/02538/FUL and details of the proposal can be viewed on our Public Access system 

 

How can I report a breach of planning control?

If you are concerned that a breach of planning control has occurred please report this to the council's Planning Enforcement team who will investigate your complaint. All complaints must be made in writing providing your name, postal address and contact telephone number using the enforcement complaint form

 

What can I do if I think the music or any other noise is too loud during the daytime and evenings?

There are Planning and Licensing Conditions to control noise. The music levels have been fixed so they should not be a problem for residents. 

If residents can hear the music in their homes then the level is too high.  Make contact with CHiCE complaint line 0845 299 7991 and request music is turned down.  CHiCE are required to proactively monitor noise levels, and to log all complaints and responses they make and action taken.   

If you feel that your concerns have not been appropriately addressed then please contact the district council using the details on our pollution page  

 

What if I think the machinery noise is too loud during the night?

There is some equipment that operates through the night to keep the ice frozen. There are a number of noise reduction measures in place to control this noise. 

If the level increases suddenly, then there may be something wrong with the equipment or the noise reduction measures.  Make contact with the CHiCE complaint line 0845 299 7991 and ask them to investigate.   

CHiCE are required to proactively monitor noise levels, and to log all complaints and responses they make, action taken etc.   If you feel that your concerns have not been appropriately addressed then please contact the district council using the details on our pollution page

 

Date added: 3 December 2018