Housing drop-in service

We offer a housing advice drop-in service on:

  • Monday, Tuesday, Thursday and Friday - 08:45am to 12:00pm and 14:00pm to 16.30pm
  • Wednesday - 08:45am to 12:00pm. No afternoon duty.

We can offer free advice if you are:

  • homeless
  • at risk of becoming homeless
  • would benefit from receiving housing advice to know your legal rights and the housing options available to you

Whether you own your property or are renting, if you are at risk of losing your home it is important to get advice as early as possible.

If you would like to come and see us, please bring with you:

  • your passport (if you have one) and proof of any entitlement to welfare benefits (Child Benefit, Income Support, Job Seeker's Allowance)
  • a breakdown of your income and outgoings (please use the income and expenditure form in Related documents)
  • bank statements for two months
  • proof of income and any benefits

In addition, homeowners should provide:

  • details of the mortgage lender
  • how much you owe the mortgage lender
  • details about the type and term of your mortgage
  • details of any loans secured on the property
  • an idea of how much the property is worth today
  • any letters received from the lender, your solicitor or the court

People renting privately should provide:

  • copy of your tenancy
  • copy of the eviction notice if one has been issued

People in accommodation supplied with their employment should provide:

  • copy of your employment contract
  • any letters received from your employer

How long will I have to wait to be seen?

This depends on how many people are waiting. At busy times we will try to provide you with an appointment later in the day to avoid you waiting for a long time in the reception area. The interview will usually last no longer than an hour.

What happens after I have received advice?

If you only require advice and information, this will be provided at the interview. If necessary, the officer will write to you confirming the details of the advice. If your circumstances are more complicated, the officer will become your caseworker and will assist you to resolve your circumstances to prevent you from becoming homeless.