In this section, you will find some frequently asked questions and answers about your waste and recycling during the coronavirus outbreak.






Q. I am currently self-isolating. Can I dispose of my waste as normal?

A. If you think that you or a member of your household might have coronavirus, and are self isolating, please make sure:

  1. Personal waste (such as used tissues) and disposable cleaning cloths are stored securely within disposable rubbish bags

  2. These bags should then be placed into another bag, tied securely and kept separate from other waste.

  3. This should be put aside for at least 72 hours before being put in your usual external household waste bin

Other household waste can be disposed of as normal.

Q. Are there any changes to my waste and recycling collection?

A. We are trying as hard as we can to keep our waste collection services running as normal and are prioritising domestic waste (black bins) and recycling (burgundy bins). 

Please put the relevant bin out for collection on your normal day and, with exception of customers that receive an assisted collection, place them at the roadside for ease of collection. This requirement extends to owners of isolated properties and those with private drives.

In all cases, please leave your bin out for collection all day as our crews may be arriving later than usual. We will do all we can to collect your waste but if this is not possible please keep hold of it and present it on your next normal fortnightly collection day.

We recognise this isn't ideal but your support and cooperation is greatly appreciated at this challenging time.


Q. I am a Garden Recycling customer. Will my service be affected?

A. We will be doing our best to keep our Garden Recycling service going. However, we must treat domestic waste and recycling as the priority so it is possible that there may be disruption to Gardening Recycling rounds. If we are unable to collect your bin, please keep hold of it and present it on your next normal collection day.  

Perhaps also consider whether your green waste can be composted in the short term or maybe sticks, twigs and branches can be used to create an insect hotel. Regular cutting to top the grass may prevent the need for it to be collected. These measures can reduce your dependency on green waste collections for a short period of time enabling us to focus our resources on waste and recycling. Once the pandemic has passed and we've returned to normal staffing levels, we'll be back to business as usual and will be in touch with Garden Recycling customers to see how we can help with any green waste clearance requirements.

Q. Can I report a missed bin collection?

A. Due to the scale of this unprecedented problem we are unable receive reports of missed bins either online or by phone. 

If your bin has been missed, please leave it out for collection on your next normal collection day and keep an eye out for updates on this page, and at: Coronavirus (COVID-19): Latest information, advice and guidance for residents and businesses in Chichester District. 

Q. Can I check my collection dates online?

A. Yes, you can find out when we collect your waste and recycling by visiting: Waste and recycling collection dates 


Q. What should I do with garden waste?

A. We understand the withdrawal of the household waste and recycling sites presents a problem for gardeners but there are alternatives. Frequent cutting to 'top' the grass will prevent the need for collection and it may have to be accepted that other gardening endeavours will have to be relaxed for the time being i.e. tolerance of weeds and shrubs and bushes that go a little out of shape; in other words let nature have the upper hand for a while. If people do create a green waste pile in the garden it is highly unlikely to attract rats if it is turned over regularly and doesn't contain food items.  Composting is a good option and there are some great ideas for DIY composters on the web.  Branches, sticks and logs are also perfect for creating 'bug hotels', which can entertain the kids and have benefits for the environment.  While the current circumstances do not lend themselves to formal gardens a different kind of gardening can still be enjoyed by residents and maybe there will be some surprising environmental benefits in doing so.


Q. I'm producing more waste now I'm at home all day. Do you have any tips on reducing waste?

A. West Sussex County Council have guidance on reducing waste. This can be found at: Waste Prevention West Sussex


Q. My bin wasn't collected. What should I do with my excess waste?

A. If your bin wasn't collected, please place any excess waste next to your bin in a black sack on your next normal fortnightly collection day. Please ensure any recycling is clean, dry and loose.


Q. Can I burn my excess waste?

A. You should not burn excess general or garden waste. Smoke and smells from bonfires can aggravate respiratory problems which people with virus symptoms may be experiencing.  People are also likely to want to enjoy their gardens during the virus lockdown and so we are asking people to be mindful of their neighbours and local community.

Please keep hold of your waste until we are able to collect it. Garden and food waste can be composted at home and used as fertiliser in your garden.

Find out more about composting .


Q. What should I do if I am affected by a bonfire?

A. You can report a bonfire problem on our website.


Q. I have an assisted collection, will I continue to receive this?

A. Yes we will be continuing to provide assisted collections if the service is still delivered. So, if a residual waste service (black bin) is collecting along the same street the assisted service will still be provided. However, if a recycling round (for example) has to be suspended for any reason we would not be able to go back and collect assisted collections on their own.

Q. Are the Household Waste Recycling Sites open?

A. Household Waste Recycling Sites are operated by West Sussex County Council. You can find more information about them by visiting their website .