In this section, you will find some frequently asked questions and answers about your waste and recycling during the coronavirus outbreak.






Q. I am currently self-isolating. Can I dispose of my waste as normal?

A. If you think that you or a member of your household might have coronavirus, and are self isolating, please make sure:

  1. Personal waste (such as used tissues) and disposable cleaning cloths are stored securely within disposable rubbish bags

  2. These bags should then be placed into another bag, tied securely and kept separate from other waste.

  3. This should be put aside for at least 72 hours before being put in your usual external household waste bin

Other household waste can be disposed of as normal.

Q. Are there any changes to my waste and recycling collection?

A. We are trying as hard as we can to keep our waste collection services running as normal and are prioritising domestic waste (black bins) and recycling (burgundy bins). 

Please put the relevant bin out for collection on your normal day and, with exception of customers that receive an assisted collection, place them at the roadside for ease of collection. This requirement extends to owners of isolated properties and those with private drives.

In all cases, please leave your bin out for collection all day as our crews may be arriving later than usual. We will do all we can to collect your waste but if this is not possible please keep hold of it and present it on your next normal fortnightly collection day.

We recognise this isn't ideal but your support and cooperation is greatly appreciated at this challenging time.


Q. I am a Garden Recycling customer. Will my service be affected?

A. We will be doing our best to keep our Garden Recycling service going. However, we must treat domestic waste and recycling as the priority so it is possible that there may be disruption to Gardening Recycling rounds. If we are unable to collect your bin, please keep hold of it and present it on your next normal collection day.  

Q. Are business waste and recycling collection services running as normal?

A. Our business waste and recycling collection services are currently running as normal and we are here to support our customers.  If you need to change your collections please contact the Business Waste and Recycling team at the earliest opportunity.

We have also recently launched our new Business Food Waste Recycling service for any business in the Chichester District and surrounding area that deals with food. You can find out more about the service on our Business Food Waste Recycling service page.

Q. Can I report a missed bin collection?

A. Yes, you can report a missed collection by visiting About household waste and recycling

As a result of Covid our staffing levels are unpredictable at the moment so we may ask you keep hold of your waste until our next fortnightly visit.  If this is the case please accept our apologies for any inconvenience caused.

Q. Can I check my collection dates online?

A. Yes, you can find out when we collect your waste and recycling by visiting: Waste and recycling wheeled bin collection dates 


Q. I'm producing more waste now I'm at home all day. Do you have any tips on reducing waste?

A. West Sussex County Council have guidance on reducing waste. This can be found at: West Sussex County Council


Q. Can I burn my excess waste?

A. You should not burn excess general or garden waste. Smoke and smells from bonfires can aggravate respiratory problems which people with virus symptoms may be experiencing.  People are also likely to want to enjoy their gardens during the virus lockdown and so we are asking people to be mindful of their neighbours and local community.

Please keep hold of your waste until we are able to collect it. Garden and food waste can be composted at home and used as fertiliser in your garden.


Q. What should I do if I am affected by a bonfire?

A. You can report a bonfire problem on our website.


Q. I have an assisted collection, will I continue to receive this?

A. Yes we will be continuing to provide assisted collections if the service is still delivered. So, if a residual waste service (black bin) is collecting along the same street the assisted service will still be provided. However, if a recycling round (for example) has to be suspended for any reason we would not be able to go back and collect assisted collections on their own.

Q. Are the Household Waste Recycling Sites open?

A. Household Waste Recycling Sites are operated by West Sussex County Council.