Accessibility statement: Chichester District Council

What is on this page

Using this website

This website is run by Chichester District Council. We want as many people as possible to be able to use this website.

We are always working to make our website as accessible and usable as possible.

For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

some of our online services are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility - you can contact us using the details below to ask for alternative formats.
most older PDF, Word, Excel and PowerPoint documents are not fully accessible to screen reader software
many of our videos are embedded from YouTube and may feature labelling from YouTube itself, which is incorrect or not sufficiently descriptive
some of our audio recordings of meetings do not have transcripts

What to do if you can't access parts of this website

If you need information on this website in a different format - like accessible PDF, large print, easy read, audio recording or braille.

Please contact the service directly. If this is not possible then fill out our Website feedback form, phone 01243 534782 or email webmaster@chichester.gov.uk.

Please make sure you provide:

the service area, document name and/or the web address (URL) of the page the content is on
a description of the format you need. For example; audio CD, braille, BSL or large print

Web team

Email: webmaster@chichester.gov.uk Tel: 01243 534782

If you can't view the map on our Council offices page, please Contact us for directions.

Reporting accessibility problems with this website

We are constantly working to make our website as accessible and usable as possible for every user. There are times, however when we don't get it right the first time we publish something.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact the Web team:

webmaster@chichester.gov.uk
fill out our Website feedback form

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops.

Find out how to contact us or call 01243 785166.

Technical information about this website's accessibility

Chichester District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader.

The Accessibility regulations 2018 - PDF's don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

Many of our videos are embedded from YouTube and may feature labelling from YouTube itself, which is incorrect or not sufficiently descriptive

Audio recordings of meetings do not have transcripts.

Where we provide audio recordings for council meetings we don't plan to provide transcripts as we also provide the minutes of these meetings. We will make another assessment for any other audio recordings we provide when the supplier contract is up for renewal.

Issues with interactive tools and transactions

The following services are based on a different technical platform but 'skinned' to look like our website. As part of our roadmap we plan to do a separate accessibility audit, likely to be completed late 2020.

Accessibility audit of third party websites
System	Compliance	Date tested
Public Access (Planning)	To be confirmed
Capita (Payments)	Partially compliant	01 June 2020
Chipside (Parking)	To be confirmed
Homemove (Housing)	To be confirmed
Northgate (Council tax)	To be confirmed
Astun (Mapping)	To be confirmed
Moderngov (Committee system)	To be confirmed
Trent (Jobs)	To be confirmed
Snap (Surveys)	To be confirmed
Toplevel	To be confirmed

How we tested this website

This website was last tested on 16 August 2019. The test was carried out by the Web team at Chichester District Council.

We use the accessibility checking service from Siteimprove to automatically test and report on accessibility issues with our website.

The Siteimprove reports:

identify the current status of accessibility based on the A, AA and AAA ratings
identify solutions to resolve any accessibility issues
identify a tracking service towards compliance
delegate and co-ordinate any accessibility tasks to the right team. For example; content designers, developers or user experience designers

Our main website platform, is available at:

https://www.chichester.gov.uk

The following subsites are using the same Web Content Management System as our main site ( Goss ) - content is the responsibility of our partners. These subsites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above.

The following subsites are using a WordPress Web Content Management System - content is the responsibility of our partners. These subsites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above.

What we're doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

Now

Update accessibility statement - done
Document accessibility audit - in progress

Accessibility audit website - in progress

Future

Action issues arising from accessibility audit
Accessibility audit - third party software
Accessibility audit - subsites

This statement was prepared on 16 August 2019. It was last updated on 25 June 2020.