Bulky Bag Service
Our Bulky Bag service provides a cost-effective and convenient waste removal solution for your home or business. With three different sizes to choose from, there's a Bulky Bag to suit every job.
Our bulky bags are perfect for:
- House clearances
- Garden waste
- DIY waste
- Business waste
Before buying your bag, watch our short video to help get the most out of our service.
- Buy a bulky bag
- Request a bulky bag collection
- Service terms and conditions
- Responsible waste disposal
- Alternative services
- Frequently asked questions
Buy a bulky bag
Select your bulky bag from our three convenient sizes and we will deliver it straight to you. Alternatively, you can choose to collect your bag direct from our Westhampnett depot when placing your order.
All our prices include delivery and collection of the bag.
| Size comparison | Bulky bag size | Bulky bag information and pricing |
|---|---|---|
 | Medium bags |
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 | Large bags |
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 | Mega bags |
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Request a bulky bag collection
When you are ready, request a collection and we'll come and collect your bag. You will need your customer reference number provided when buying the bag to arrange collection.
We will aim to collect the bag within 5 working days of your request.
To ensure a successful collection:
- Do not overfill your bag and ensure the lifting straps remain clear.
- Our bags are for ordinary household or business waste. Do not use the bag for hazardous or specialist waste.
- The filled bag must be no more than 2.5 metres from the side of the road.
- Our collection vehicle requires at least 4 metres clear width to lift the bag.
- We cannot drive on block paving and our vehicle cannot operate the lifting equipment if it is on a slope or an incline.
- Ensure there is nothing around or over the bag that might obstruct our lifting crane.
- Do not position the bag behind locked gates.
If you are in any doubt, please Contact waste and recycling first - we are here to help
Request a bulky bag collection
Bulky bag service terms and conditions
Please read our bulky bag service terms and conditions before using the service.
Responsible waste disposal
If you employ someone to remove waste from your property, it is your responsibility to check that they are disposing of the waste correctly. Using our Bulky Bag scheme is a way to guarantee this.
If you decide not to use our service, ask to see the company's waste transfer certificate, or check the company is registered with the Environment Agency's public register (opens new window) under waste carriers/dealers. Fly tipping - when waste is dumped illegally on roads or land - is a serious crime and can result in fines of up to £50,000 and/or a prison sentence for those responsible.
Alternative services
We also offer a collection service for individual household waste items like beds, sofas, fridges and cookers.
Frequently asked questions
What is a bulky bag?
Our bulky bags are made from recycled, very strong and durable woven polypropylene and are a perfect way to dispose of heavy and bulky waste.
Where can I buy a bulky bag?
Order and pay for your bag online at any time. We will aim to deliver your bag to your chosen address within 5 working days.
What can and cannot go in a bulky bag?
Our bulky bags are for ordinary household or business waste.
We cannot empty a bulky bag is it contains any hazardous material or specialist waste. Examples include (but are not limited to):
- asbestos,
- batteries,
- car engines or tyres,
- clinical waste including syringes or needles,
- creosote, or the cans or containers that have contained these products,
- electrical appliances either large or small including televisions or computer screens,
- fluorescent tubes,
- food waste,
- fridges or freezers,
- human / animal waste,
- Japanese Knotweed,
- liquid waste of any nature including liquid chemicals. for example: brake fluid, print toner, solvents, pesticides,
- mattresses,
- oil, petrol, diesel, grease, or lead-based paints; or the cans or containers that have contained any of these products,
- plasterboard,
- pressurised containers e.g., gas bottles,
- upholstered items (with textile or foam upholstery) including armchairs, beanbags, cushions, divan beds, futon mattresses, headboards, office chairs, kitchen / dining chairs, sofas, sofa beds, stools / foot stools.
If you have any concerns regarding what can and cannot be placed in the bulky bag, please Contact waste and recycling before placing your order.
Can I use my own bag?
No. We can only collect bags purchased via the Service.
Where can I put my bulky bag?
The bulky bag must be placed at the edge of the boundary / end of driveway of the property for collection, and no further than 2.5 metres from the kerbside edge. Position the bag before starting to fill it as it may not be possible to move it later and any attempt to do so may result in damage to the bag or causing injury to persons.
Collections will be carried out by a large lorry which is 12 tonnes in weight and 7 metres in length. The vehicle requires at least 4 metre clear width to ensure the bag can be accessed and the vehicle's supporting arms can be safely positioned. The vehicle will not drive on block paving as it may cause damage, and our equipment cannot lift the bag if the vehicle is positioned on a slop or incline.
The bag must be well clear of any walls, trees, parked cars, overhead telephone / electricity wires or anything else that might obstruct the operation of the crane.
The vehicle's lifting equipment must have a 7 metre minimum height clearance from ground level.
If you have any concerns regarding access or where to position the bag, please contact us before placing your order.
How do I request a collection?
When you are ready, request a collection online and we'll come and collect your bag. You will need your customer reference number provided when buying the bag to arrange collection.
We will aim to collect the bag within 5 working days of your request.
What happens to the waste collected?
Once collected, the filled bag is either taken to a Materials Recovery Facility in Yapton where all the waste is sorted and segregated for onward recycling, or to a transfer station at Westhampnett. From here it is transported to a Mechanical Biological Treatment facility in Warnham, near Horsham where the materials are sorted and processed.
How long have I got to use my bulky bag
Our prepaid service is valid for 6 months from the date of purchase. If you wish to arrange a collection after this time, you will be required to pay for a new bulky bag.
Can I reuse the bulky bag?
No. Unfortunately, we cannot guarantee the credibility of the bag for more than use and they are designed for a single collection. We will recycle the bag when we dispose of your waste.
I no longer need the bulky bag - how do I get a refund?
Please contact us at wasteandrecycling@chichester.gov.uk if you wish to cancel the service. You have up to 14 working days to request a refund. You will need to return the bag, unused, to our office at:
- Chichester Contract Services,
Stane Street,
Westhampnett,
Chichester PO18 0NS
Bulky bags can only be returned to the above address between 8.30am and 16:00pm Monday to Friday (excluding bank holidays).
Once we have received the returned bag, we will cancel your order and issue a refund.
Refunds will not be made after 14 working days of the purchase or where the bulky bag has been used.