Universal Credit is a single monthly payment for people who are both in and out of work and on a low income. Since its introduction it has replaced the following benefits:

  • Income-based Jobseeker's Allowance
  • Income-related Employment & Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit for most working age customers

Universal credit does not affect pensioners unless you are the partner of a someone who is working age. 

For more details please visit  GOV.UK Universal Credit

You can make your application using this link. This also includes a benefit calculator that you may find useful. UC-Helper .

Public PC's are available at our main office at East Pallant House.

All West Sussex Libraries have free public PCs which can be used for up to 2 hours a day, including those within the Chichester district. To use the PCs residents need to join the library, ideally with proof of name and address. Membership is free.

All libraries also have free wifi - and you do not need to be a member to use this. Therefore enabling you to make or update your claim for Universal Credit even if you do not have wi-fi or a pc at home.

Contact your local library if you wish to use one of the library computers, please check here as some operate a booking system.

Council tax reduction

Universal Credit does not cover council tax support which is local scheme. In this area it is referred to as council tax reduction. If you have a council tax liability in this area and you can claim online:

Council Tax Reduction Form

Please visit  for further information.

Discretionary housing payments

The Discretionary Housing Payment (DHP) scheme helps people who are getting Housing Benefit or Universal Credit but because of their circumstances need extra help with their rent. DHPs are payments to help people with their housing costs and are only awarded to individuals with exceptional financial circumstances.

The DHP fund has a limited budget and DHPs are awarded as a short term measure to help claimants in difficult circumstance.

Generally housing costs means rental liability; however housing costs can be interpreted more widely to include, rent in advance, deposits and other lump sum costs associated with housing need such as removal costs. These payments are made in addition to Housing Benefit or Universal Credit and you must be getting Housing Benefit or Universal Credit in order to receive a DHP. The DHP fund is limited, and if the limit of the fund is reached all awards will be withdrawn.

Apply for a Discretionary Housing Payment