Council tax payment difficulties

If you are having problems with payment, please contact us so we can discuss your options. If you are on a low income, you may be able to receive Council Tax Reduction to help towards your bill.

If your bill is not paid:

  • You will be sent a first reminder notice requiring the account be brought up to date, along with any other payments within the next 7 days.
  • If you pay after the first reminder but at a later date do not pay on time, you will be sent a second reminder notice.
  • If the reminder is not paid or you have received a second reminder you will be sent a final notice. The full balance will become due in 7 days. If you are unable to pay in full please contact this office.
  • If you still do not pay, a court summons will be issued. This gives you notice to appear at the magistrates court on a specified date:

       1. If you pay the full balance including the Summons costs before the hearing, no further action will be taken.

       2. If the balance (including costs) is not paid by the hearing date we will apply for a Liability Order for the amount due. this will incur additional costs.

If you receive a summons and are unable to pay the amount in full by the hearing date, please contact this office. We can agree to an alternative arrangement. This can be agreed prior to the court hearing, although you will be subject to the Liability Order and associated costs.

If you have not either contacted us to discuss an arrangement, or had previous enforcement action, we will send you a letter confirming the liability order has been obtained and details of how we can collect your Council Tax. You are encouraged to complete the enclosed form which will give you an option to put forward a proposal for payment and details of your arrangements to pay other debts you may have.  This information will be used to arrange a reasonable payment arrangement.

Contacting us

Council Tax
Council Tax Section
Chichester District Council
East Pallant House
West Sussex
PO19 1TY
United Kingdom
01243 534501

If payment is still not received:

  • Your account may be passed to an enforcement agent for collection. This will incur additional fees which are outlined as follows:
Stage                                Fee                            Percentage fee






7.5% on excess of debts over £1,500



7.5% on excess of debts over £1,500

The compliance fee of £75 will be payable for each Liability Order the moment a local authority refers it to the Enforcement Agency.

  • We can serve an attachment of earnings order on your employer instructing them to make deductions from your net wages and send the money to us.
  • We can serve an attachment for deductions from Income Support or Jobseeker's Allowance if you receive them.
  • We can take committal proceedings against you. A committal notice is sent to you. You must make arrangements to clear the debt, including any costs incurred, or attend a hearing (this includes court and enforcement agent costs). If you fail to do so, you can be committed to prison by the magistrates court.
  • In exceptional circumstances, we can place a charging order against a property. This would mean that the council tax debt will be taken from the sale of your property.